SHIPPING

UK and Northern Ireland

Standard Economy Postage is £3.99 per order

 

to addresses in the UK and Northern Ireland. If you place more than one order and our packing team notices it may get sent as one parcel. There will not be any refunds on postage. To avoid this please order all items together.

Your order will be sent by Royal Mail's Signed For service, Second Class which requires a signature. If you are not available to sign for your order, it will be sent to a local post/sorting office and you will only have a limited time to pick this up (18 working days). In the event this is not picked up and is returned to us, we will refund your entire order and you will have to make a new order. We do not dispatch twice.

Once dispatched your order will have a tracking number attached to it which you can enter on Royal Mail's website to see if delivery has been attempted, however you will not be able to track the exact whereabouts of your parcel.

Please do this before contacting us.

We need to be informed within a month of your order being dispatched if your order hasn't arrived, for a refund or a replacement to be offered. 


We aim to dispatch orders the next working day, although this may not always be possible during busy periods or during adverse weather conditions.

Estimated delivery time is 3-5 working days from date of dispatch (not date of placing order), although Royal Mail can take 10 working days to deliver via this method. We will not take 'lost' enquiries on this postage method until 10 working days have passed from the dispatch date (which may not be the date you placed your order). These times are an estimate by Royal Mail and do not indicate exact delivery dates if you want your order by a certain date we recommend using Special Delivery below. 

Royal Mail Special Delivery by 1pm (Next Working Day) is available for all UK and NI orders at a price of £9. You must place your order by 10am for same day dispatch which will be for delivery on the next working day (we do not offer a Saturday delivery service, and we do not dispatch on weekends).

  • Orders placed by 10am Monday to Thursday - dispatched the same day and will be delivered the next day.
  • Orders placed Friday before 10am - dispatched same day, delivered the next working day - Monday (if this is a bank holiday, then Tuesday)
  • Orders placed on Saturdays and Sundays - dispatched on Monday for delivery on Tuesday. 
  • Orders placed on Bank Holidays - dispatched the next working day for delivery the day after.

We do not dispatch on weekends or bank holidays, and orders do not get delivered on Saturdays - we do not offer a Saturday delivery service.

All items are fully trackable via Royal Mail's website and will require a signature. 

Important: If you have entered a work address for delivery then anyone in your building could sign for or accept your parcel. You take full responsibility for this and we will not be held liable for missing parcels. 


 

Abroad countries outside of the UK

 

We ship to selected countries outside of the UK, full list below. Postage costs outside of the UK are £11, regardless of what country you are in or how much you order. Any incoming Duty Tax costs are your responsibility to pay.

Australia (via Royal Mail's International Tracked service 7-10 working days)
Bolivia (via Royal Mail's International Signed service 7-10 working days)
Columbia (via Royal Mail's International Signed service 7-10 working days)
Estonia (via Royal Mail's International Tracked service 7-10 working days)
Israel (via Royal Mail's International Tracked service 7-10 working days)
Norway (via Royal Mail's International Tracked service 7-10 working days)
Qatar (via Royal Mail's International Signed service 7-10 working days)
Rest of the world (Royal Mail's International Tracked & Signed service 5-7 working days within Europe and 7-10 working days outside of Europe)

Royal Mail International Tracked & Signed offers full tracking from dispatch all the way through to delivery as well as a signature on delivery. 

Royal Mail International Tracked offers full tracking but will not require you to sign for your order upon delivery. 

Royal Mail International Signed doesn't offer any tracking but does require a signature upon receipt so you will need to be home for the delivery.

WE CANNOT ACCEPT ENQUIRIES ON UNDELIVERED INTERNATIONAL MAIL UNTIL 20 WORKING DAYS (NOT INC. WEEKENDS AND BANK HOLIDAYS) HAVE PASSED AS THE ABOVE IS AN ESTIMATE ONLY AND IT CAN TAKE 20 WORKING DAYS TO BE DELIVERED.

We need to be informed within a month of your order being dispatched if your order hasn't arrived, for a refund or a replacement to be offered.

We recommend you track your delivery daily (if available) to check on it's progress. We aim to dispatch orders the next working day, although this isn't always possible during busy periods. 

Countries we ship to: Australia, Austria, Bangladesh, Belgium, Bolivia, Brazil, Brunei, Cambodia, Canada, China, Christmas Island, Cocos Islands, Columbia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jordan, Lebanon, Lithuania, Malaysia, Maldives, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States

Important: If you have entered a work address for delivery then anyone in your building could sign for or accept your parcel. You take full responsibility for this and we will not be held liable for missing parcels. 

We do not dispatch on weekends or bank holidays. Please note the above is an estimate on international delivery times only.